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All major European routes available Secure online booking gateway Save up to 50% online Helpdesk open 7 days a week Call us on 0870 700 0139
Below are the booking terms and conditions for OnlineCar-Hire.com. If you have any doubts or further questions please do not hesitate to contact us. Confirmation:
We summarise the details of the car you are to rent; you confirm that this is what you want. You are transferred to our secure server where you enter your credit card (or debit card) details.
Once completed you will be issued your booking reference, which you can print off. You will also receive an email copy sent to the address specified in your application. If you book you car through our call centre you will receive a booking confirmation in the post.
Payment:
Your credit card details will not be retained by Online Travel Group, only by the acquiring bank.
In the case of a suspected fraudulent transaction, card details may be disclosed to the store/merchant for the sole purpose of performing further checks. The store/merchant is not permitted to retain these details.
Customer Services:
The Online Travel Group endeavours to provide you the highest level of service. If however you have a query or the level of service or product fails to meet your expectations then please refer to our customer services department.
Cancellation & Amendments:
If you need to cancel your car please contact our customer services and we'll get back to you within 1 working day. You will need to quote your booking reference number so we can locate your booking quickly. There may be a charge made for cancelling your booking. This could be up to 100% of the rental cost, therefore we strongly recommend you take out the cancellation protection available when you book. This allows you to change or cancel your booking, free of charge, up to 24 hours before you go.
Privacy:
Your e-mail address: When you browse our site we do not log your e-mail address unless you provide it as part of a purchase or as a request for information. No e-mails will be sent in future unless you have given your consent.
We endeavour to respond to all queries within 7 working days
Complaints:
Complaints can be a useful source of information about how others see us and how we are serving our customers. Should there be any complaints please write to: Online Car Hire C/O
Online Travel Group Ltd
Vale Road
Sheffield
S3 9SJ
UK |
